This Bonus Policy sets out the terms governing all promotional offers made available to registered players at Golden Panda (thegoldenpanda.org), operated under licence and committed to fair, transparent bonus practices. Please read this page carefully before claiming any offer. By opting in to a promotion, you confirm that you have read and accepted the conditions described below.

1. General Bonus Conditions

All bonuses and promotions offered at Golden Panda are subject to the specific terms attached to each individual offer as well as the general conditions set out on this page. Where a conflict exists between a promotion-specific term and a general term, the promotion-specific term shall take precedence.

• Bonuses are available to registered players aged 18 or over who have completed the account registration process at thegoldenpanda.org.
• Only one account per player, household, IP address, device, and payment method is permitted. Duplicate accounts will result in forfeiture of all bonuses and may lead to account closure.
• Golden Panda reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that any changes shall not apply retroactively to bonuses already claimed and in active use.
• Bonuses are personal and non-transferable. They may not be exchanged for cash prior to the fulfilment of applicable wagering requirements.
• Attempting to abuse, manipulate, or exploit any promotional offer — including, but not limited to, bonus harvesting, arbitrage betting, or collusion — will result in the immediate forfeiture of the bonus and any associated winnings, and may result in account suspension.
• Golden Panda reserves the right to request verification of identity (KYC) before crediting or permitting withdrawal of any bonus-related winnings.
• All bonus amounts are denominated in euros (€). Where a player's account operates in an alternative supported currency, amounts will be converted at the prevailing exchange rate at the time the bonus is credited.

2. Eligibility

• Players must be of legal gambling age in their jurisdiction of residence (minimum 18 years) to participate in any promotion.
• Promotional offers are subject to geographic restrictions. Golden Panda reserves the right to exclude players from specific regions from participating in any offer.
• Welcome bonuses are available to new players only, defined as those making their first real-money deposit at thegoldenpanda.org.
• Reload and ongoing promotions are available to existing registered players who meet the stated activity or deposit criteria for each offer.
• Players who have opted into self-exclusion or applied any responsible-gaming deposit limit that conflicts with a minimum deposit requirement are not eligible to claim bonuses during the period in which those restrictions are active.
• Golden Panda's staff members and their close relatives are not eligible to participate in any promotional offer.

3. Welcome Bonus

3.1 Offer Summary

New players at thegoldenpanda.org are entitled to a Welcome Bonus consisting of a 100% deposit match up to €1,500 plus 50 Free Spins on Gates of Olympus. To claim the offer, players must enter the bonus code SPIN2BILL at the cashier when making their first qualifying deposit. Once a valid code is entered, the bonus is credited automatically — no support request is required.

3.2 How It Works

If you deposit €100 and enter code SPIN2BILL, Golden Panda will credit a bonus of €100 (100% match). Your wagering requirement will be 35 × €100 = €3,500. You must wager this amount within 7 days using eligible games. Your 50 Free Spins on Gates of Olympus will be credited alongside the deposit bonus and must be used within 10 days.

3.3 Free Spins Winnings

Any winnings generated from the 50 Welcome Free Spins are subject to wagering requirements. The applicable wagering multiplier and any maximum cashout limit attaching to those winnings will be stated at the time of crediting. Please review the free spins terms in your account or in the promotions section of thegoldenpanda.org before play commences.

4. Ongoing Promotions

4.1 Friday Reload Bonus

Every Friday, eligible players may claim a 25% reload bonus up to €50 on a qualifying deposit made during the promotional window. The specific minimum deposit amount, wagering requirement, and any validity period applicable to each weekly reload will be stated in the individual promotion terms published on thegoldenpanda.org at the time of the offer.

4.2 King Kong Kash Monthly Bonus

Active players qualify each month for the King Kong Kash promotion, which offers a deposit bonus of between 50% and 100% depending on individual play history during the preceding calendar month. The precise percentage awarded to each eligible player will reflect their activity level as assessed by Golden Panda. Full terms, including minimum deposit, wagering requirements, and validity period, are published in the promotions section of thegoldenpanda.org at the commencement of each monthly cycle.

4.3 Weekly Cashback

Golden Panda offers a weekly cashback promotion to eligible players. Cashback is calculated on net losses over the qualifying period and credited with a reduced wagering requirement compared to standard bonus offers. The cashback percentage, qualifying period, minimum loss threshold, wagering requirement, and maximum cashback amount will be set out in the specific offer terms published on thegoldenpanda.org each week.

4.4 Free Spins Calendar

Golden Panda operates a rotating calendar of free spins offers on selected titles. The table below summarises offer parameters that may appear within the calendar. Individual offers are subject to change and the current active offers will always be displayed in the promotions section of thegoldenpanda.org.

5. Wagering Requirements

5.1 General Wagering Rules

Wagering requirements must be met in full within the stated validity period before any bonus-derived funds can be converted to withdrawable cash. Wagering requirements across Golden Panda promotions generally range from 20× to 40× the bonus amount or free spins winnings, as specified for each individual offer. Failure to meet the wagering requirement within the validity period will result in the forfeiture of the bonus balance and any winnings accumulated using bonus funds.

5.2 Game Contributions

Not all games contribute equally towards wagering requirements. The standard contribution rates are as follows:

• Slots: 100% contribution towards wagering requirements.
• Table games and live casino: These games may contribute partially or not at all towards wagering requirements, depending on the specific promotion. Players should consult the individual promotion terms before commencing play on these games with an active bonus balance.
• Games that are excluded from wagering contribution entirely may still be playable during a bonus period, but wagers placed on such games will not count towards the outstanding wagering requirement.

5.3 Maximum Bet with an Active Bonus

Whilst a bonus is active and wagering requirements remain outstanding, players must not place bets that exceed the maximum stake per spin or per round permitted under the applicable bonus terms. Placing bets above the permitted maximum whilst bonus funds are in play may result in the forfeiture of the bonus and any associated winnings. Where a maximum bet limit is not expressly stated in the individual promotion terms, Golden Panda's standard maximum bonus bet limit applies — details are available in the promotions section of thegoldenpanda.org or by contacting support via live chat.

5.4 Wagering Order

Unless otherwise stated in the specific promotion terms, real-money funds in a player's account are wagered before bonus funds. Players should be aware of their current real-money and bonus balances at all times via the account section of thegoldenpanda.org.

6. Bonus Validity and Expiry

• Each bonus has a specific validity period, which begins at the point the bonus is credited to the player's account.
• The Welcome Bonus deposit match is valid for 7 days from credit. The accompanying 50 Free Spins are valid for 10 days from credit.
• Free spins offered through the rotating calendar and other promotions will carry individual validity periods as stated in the respective offer terms.
• Upon expiry, any unused bonus funds and any winnings derived from outstanding bonus balances will be removed from the account automatically.
• Validity periods cannot be extended except at Golden Panda's sole discretion.

7. Maximum Cashout from Bonus Winnings

Certain promotions — particularly those involving free spins — carry a maximum cashout limit, which caps the amount of real-money winnings that can be withdrawn following the satisfaction of wagering requirements. Where a maximum cashout applies, this will be clearly stated in the individual promotion terms. Any winnings that exceed the stated maximum cashout limit will be forfeited upon conversion of the bonus balance. The Welcome Bonus deposit match does not carry a stated maximum cashout limit beyond the standard withdrawal limits that apply to all players at thegoldenpanda.org.

8. Bonus Codes

Certain promotions require entry of a bonus code at the cashier to activate the offer. The bonus code for the Welcome Bonus is SPIN2BILL, which must be entered at the cashier at the time of making the first qualifying deposit of €20 or more. Once a valid bonus code is entered, the corresponding offer is credited automatically. Bonus codes must be entered at the time specified — Golden Panda cannot retrospectively apply a code to a deposit already processed. Each bonus code may only be used once per player unless otherwise stated in the relevant offer terms.

9. Deposits, Withdrawals, and Bonus Interaction

9.1 Minimum Deposit to Qualify

The minimum deposit required to qualify for the Welcome Bonus is €20, made via a supported deposit method. The minimum deposit at thegoldenpanda.org is €10 for most methods and €20 for bank transfer. Where a promotion specifies its own minimum deposit, that amount governs eligibility for that offer.

9.2 Withdrawal of a Deposit Before Wagering is Complete

Should a player request a withdrawal of their real-money deposit balance before wagering requirements on an active bonus have been met, Golden Panda reserves the right to remove the bonus balance and any associated winnings before processing the withdrawal. Players are encouraged to review their bonus status in the account section of thegoldenpanda.org before submitting a withdrawal request.

9.3 Withdrawal Limits

Standard withdrawal limits at thegoldenpanda.org are a minimum of €20 and a maximum of €20,000 per month, subject to VIP tier. Higher withdrawal limits may be available to players at elevated VIP tiers. These limits apply to all withdrawals, including those derived from bonus winnings.

9.4 Payment Methods and Processing Times

Withdrawal processing times at thegoldenpanda.org are as follows:

10. Know Your Customer (KYC) Verification

All withdrawal requests at thegoldenpanda.org — including those involving bonus winnings — are subject to identity verification (KYC) prior to processing. Players will be required to submit a valid government-issued photo ID and proof of address. Additional documentation, such as proof of payment method ownership, may be requested where applicable. KYC verification is typically completed within 24 hours of submission of satisfactory documentation. Golden Panda reserves the right to withhold withdrawal of bonus winnings until KYC verification has been completed to our satisfaction. This is standard regulatory practice and is in place to protect players and ensure compliance with applicable licensing requirements.

11. VIP and Loyalty Programme Interaction

Golden Panda operates a tiered loyalty programme that rewards players for their real-money wagering activity with points that progress them through programme tiers. As players advance through tiers, they may become eligible for enhanced promotional benefits, including personalised bonus offers, higher cashback percentages, and improved withdrawal processing speeds. The VIP tier is invitation-only, extended to consistent high-volume players at Golden Panda's discretion. VIP players may have access to exclusive promotions, seasonal prize draws, and dedicated account management. Any personalised bonus offers provided to VIP or loyalty-tier players remain subject to this Bonus Policy and any specific terms communicated alongside those offers.

12. Responsible Gambling and Bonus Restrictions

Golden Panda is committed to promoting responsible gambling. Players who are concerned about their gambling behaviour are encouraged to make use of the responsible-gaming tools available at thegoldenpanda.org, which may include deposit limits, session limits, loss limits, reality checks, and self-exclusion options.

• Players who have applied a self-exclusion are not eligible to claim or participate in any promotional offer for the duration of their exclusion period.
• Players who have set deposit limits that fall below the minimum qualifying deposit for a promotion will be unable to claim that promotion while those limits remain in force.
• Golden Panda strongly advises players never to deposit or wager funds for the sole purpose of satisfying a bonus wagering requirement if doing so conflicts with their personal financial circumstances or gambling behaviour.
• If you feel that gambling is having a negative impact on your life, please contact our support team via live chat (available 24/7) or email, and we will assist you in accessing the appropriate tools and resources.

13. Fraud Prevention and Bonus Abuse

Golden Panda employs active monitoring to detect and prevent bonus fraud. The following behaviours are considered abuse of promotional offers and will result in the forfeiture of all bonus funds and associated winnings, and may result in permanent account closure:

• Opening multiple accounts to claim welcome offers more than once.
• Systematically exploiting low-wagering or cashback offers without genuine play intent.
• Coordinating with other players to exploit promotional mechanics (collusion).
• Providing false or misleading information during registration or KYC in order to qualify for offers.
• Using stolen or fraudulently obtained payment methods to make qualifying deposits.

In cases where Golden Panda has reasonable grounds to suspect bonus abuse, we reserve the right to withhold withdrawal pending investigation, and to take such further action as is appropriate under our terms and conditions and applicable licensing obligations.

14. Changes to This Policy

Golden Panda reserves the right to amend this Bonus Policy at any time. Material changes will be communicated to players via the website at thegoldenpanda.org or by email where reasonably practicable. Continued participation in promotional offers following notification of any changes constitutes acceptance of the updated terms. Players are encouraged to review this page periodically to remain informed of the current policy.

15. Contact and Complaints

If you have a question about any promotional offer or believe an error has been made in the application of a bonus to your account, please contact the Golden Panda support team:

• Live Chat: Available 24 hours a day, 7 days a week via thegoldenpanda.org
• Email: Available via the contact section of thegoldenpanda.org

We aim to resolve all bonus-related queries promptly and fairly. Where a complaint cannot be resolved through our internal process, players may refer the matter to the relevant dispute resolution body under our applicable licensing framework.