This Payment Policy explains how deposits, withdrawals, verification and related financial matters are handled at Golden Panda (thegoldenpanda.org), operated by Stellar Ltd under its Anjouan ALSI licence (No. 202412012, FI1) and Curaçao eGaming licence. Please read this page carefully before using the cashier. By making a deposit or requesting a withdrawal, you confirm that you have read and accepted these terms.

1. General Principles

Golden Panda is committed to processing player funds accurately, transparently and without unnecessary delay. All transactions are protected by 256-bit SSL encryption. We operate a strict policy that payment methods used for deposits must belong solely to the registered account holder — third-party payments are not accepted under any circumstances. Attempting to use a payment method registered to another person may result in the suspension of your account pending investigation.

All financial activity at thegoldenpanda.org is subject to our Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures. Withdrawals will not be processed until identity verification has been completed to our satisfaction.

2. Accepted Currencies

Golden Panda accepts deposits and processes withdrawals in euros (€) as the primary fiat currency. Cryptocurrency transactions are denominated in the relevant digital asset and converted where applicable. Please ensure you review any conversion rates or fees that may be applied by your payment provider before initiating a transaction, as Golden Panda is not responsible for third-party conversion charges.

3. Deposit Methods

We support a wide range of deposit methods to suit different player preferences. All deposits listed below are processed instantly unless otherwise stated, with the exception of bank transfers.

3.1 Important Notes on Deposits

• Deposits are credited to your Golden Panda account balance as soon as they are confirmed by the payment provider.
• The minimum deposit required to qualify for the welcome bonus is €20. A minimum deposit of €10 applies to certain methods where indicated above.
• Golden Panda does not charge deposit fees. However, your payment provider or bank may apply their own charges, for which Golden Panda accepts no liability.
• If a deposit does not appear in your account within a reasonable timeframe, please contact our support team via live chat or at the email address listed in Section 9 before attempting a repeat transaction.
• Paysafecard and similar prepaid voucher methods may be restricted for withdrawal purposes; please review the withdrawal methods available to you in the cashier section of your account.

4. Withdrawal Methods

Golden Panda aims to process withdrawal requests promptly. Cryptocurrency withdrawals are typically completed within one hour of approval. The table below summarises available withdrawal methods, applicable limits and indicative processing times.

4.1 Monthly Withdrawal Limits

The standard monthly withdrawal limit is €20,000. This limit may be adjusted for players who hold VIP status. If you are a VIP member and wish to discuss your personal withdrawal limits, please contact your dedicated account manager or reach out to the support team directly.

4.2 Withdrawal Processing Times

The processing times stated above are measured from the point at which Golden Panda approves your withdrawal request. Please note:

• All withdrawal requests are subject to an internal review before approval. This review is typically completed promptly, but may take longer during periods of high demand or where additional verification is required.
• Once approved by Golden Panda, the time taken for funds to reach your account depends on your payment provider and is outside our direct control.
• Bank transfer timescales are indicative and may vary depending on the intermediary banks involved and the destination country.
• Withdrawals can only be made to a payment method previously used to deposit into your account, or to a method verified as belonging to you, in accordance with our AML obligations.

4.3 Withdrawal Fees

Golden Panda does not systematically charge fees on withdrawals. You should, however, check the specific method you intend to use within the account section of thegoldenpanda.org, as certain payment providers may levy their own transaction fees. Golden Panda accepts no liability for any charges applied by third-party providers.

5. Know Your Customer (KYC) and Identity Verification

In compliance with our licensing obligations and our AML policy, Golden Panda requires all players to complete identity verification before any withdrawal is processed. This is standard practice across the licensed iGaming industry and protects both players and the integrity of the platform.

5.1 Documents Required

You will be asked to provide the following as a minimum:

• Proof of Identity: A valid, government-issued photo ID such as a passport, national identity card or driver's licence.
• Proof of Address: A recent utility bill, bank statement or official correspondence (typically dated within the last three months) showing your name and residential address.

Depending on the circumstances, Golden Panda may also request:

• Proof of payment method ownership (for example, a photograph or screenshot of the card or e-wallet used to deposit).
• Source of funds documentation where required by our AML procedures.
• Any additional documentation reasonably necessary to fulfil our regulatory obligations.

5.2 Verification Timeframe

Where documents submitted are clear, legible and complete, verification is typically completed within 24 hours. Delays may occur if documents are unclear, expired or inconsistent with the information held on your account. It is your responsibility to ensure that all information provided at registration and during verification is accurate and up to date.

5.3 Re-Verification

Golden Panda reserves the right to request updated or additional documentation at any point, including where a player's account has been dormant, where transaction patterns indicate a need for further review, or where our compliance obligations require it. Failure to provide satisfactory documentation within a reasonable period may result in the suspension of withdrawal facilities or, in serious cases, account closure in accordance with our Terms and Conditions.

6. Bonus-Related Payment Conditions

Certain payment conditions apply specifically in the context of bonus funds. Players should be aware of the following before making a deposit intended to attract a promotional offer:

• The welcome bonus of 100% up to €1,500 plus 50 Free Spins on Gates of Olympus requires a minimum deposit of €20 and activation of the bonus code SPIN2BILL at the cashier.
• Bonus funds are subject to a wagering requirement of 35x the bonus amount, which must be satisfied within 7 days. Free spin winnings carry a 10-day validity period.
• Withdrawals of bonus-derived funds will not be permitted until all applicable wagering requirements have been met in full.
• Depositing via certain methods — including prepaid vouchers — may render a player ineligible for specific promotions. Please review the terms of each promotion carefully before depositing.
• Weekly reload bonuses, monthly King Kong Kash promotions and cashback offers each carry their own terms. Wagering requirements across Golden Panda promotions generally range from 20x to 40x; refer to the specific promotion terms for details.
• In the event that a player requests a withdrawal before wagering requirements are met, any remaining bonus balance and associated winnings may be forfeited in accordance with our Bonus Policy.

7. Transaction Security

All financial transactions processed through thegoldenpanda.org are protected by 256-bit SSL (Secure Socket Layer) encryption, the industry standard for safeguarding sensitive financial data in transit. Golden Panda does not store full card details on its servers. Payment processing is handled through reputable, certified payment service providers.

If you suspect any unauthorised activity on your Golden Panda account, you must notify us immediately via live chat or email so that appropriate action can be taken without delay.

8. Responsible Gambling and Financial Controls

Golden Panda is committed to promoting responsible gambling. In addition to the responsible gaming tools available in your account settings, the following financial safeguards are in place:

• You may set personal deposit limits (daily, weekly or monthly) through your account. Once set, a cooling-off period applies before limits can be increased, to prevent impulsive decisions.
• Self-exclusion options are available to any player who wishes to restrict access to their account for a defined period or indefinitely.
• Golden Panda reserves the right to apply transaction limits or request additional information where it believes a player may be experiencing harm from gambling.
• If you are concerned about your gambling, we encourage you to make use of the responsible gambling resources accessible via thegoldenpanda.org or to contact a recognised support organisation in your jurisdiction.

9. Dormant Accounts

An account is considered dormant if there has been no login or financial activity for an extended period, as defined in our full Terms and Conditions. Golden Panda reserves the right to apply an administrative fee to dormant accounts in accordance with applicable law. Any remaining real-money balance will be retained and made available to the account holder upon reactivation and satisfactory re-verification of identity. Players will be notified in advance of any charges being applied.

10. Errors and Disputes

In the event of a technical error affecting a transaction — whether a deposit, withdrawal or game result — Golden Panda reserves the right to void the transaction and return the relevant funds to the player's account balance. In cases of manifest error, Golden Panda is not liable to honour transactions that resulted from such errors.

If you believe a transaction has been processed incorrectly, please contact our support team as soon as possible with details of the transaction in question. We will investigate all disputes in good faith and aim to provide a resolution within a reasonable timeframe. If a dispute cannot be resolved directly, it may be escalated through the dispute resolution procedures established under our applicable licence.

11. Changes to This Policy

Golden Panda reserves the right to amend this Payment Policy at any time. Material changes will be communicated to registered players via the email address held on their account or by means of a notice on thegoldenpanda.org. Continued use of the cashier following notification of any change constitutes acceptance of the revised policy. We recommend that you review this page periodically to remain informed of current terms.

12. Contact Us

If you have any questions about this Payment Policy or require assistance with a transaction, our support team is available 24 hours a day, seven days a week:

• Live Chat: Available directly on thegoldenpanda.org — the fastest way to reach us.
• Email: Available via the contact details listed in the Help section of thegoldenpanda.org.

Golden Panda is operated by Stellar Ltd, licensed under Anjouan ALSI (Licence No. 202412012, FI1) and Curaçao eGaming. We are committed to maintaining the highest standards of player protection, financial integrity and regulatory compliance.